My transactions are missing

Please double check your bank statement and online banking to make sure that the transactions are posted to your account.

Then try to refresh your account manually by doing the following:

1. Go to Accounts tab;
2. Tap the cogwheel icon;
3. Tap the Institution;
4. Scroll down and tap “Refresh”.

If the transactions are still missing, please try to sign out and sign in to the app. If this didn't help, contact us at support@pocketguard.com and specify the description, date, and amount of your transaction and we will do our best to investigate the issue.