How do I contact support?

How do I contact support?

Send your emails to support@pocketguard.com / hello@pocketguard.com or contact us from Settings > Contact Support whenever have any questions, suggestions, or queries. We'll be standing by to help.

Note: To ensure that you will always receive our emails and responses from the support team, it’s highly recommended that you add our email addresses to your address book/safe list. This way, our emails will never end up in your spam folder.

If you didn't get a response from us, please open another ticket and let us know. Our support representative will contact you directly. 

How to add our email address to your safe senders' list or address book?

Look under the email service provider you use to see how.

AOL 8.0+

• Step 1 Open an email from us
• Step 2 Click Add Address icon
• Step 3 Verify the sender’s contact information

AOL Webmail

• Step 1 Click on the Addresses tab in the upper right corner of the Mailbox window.
• Step 2 Click on the New drop-down menu and select New Contact.
• Step 3 Type the email address of the new contact in the Screen Name field and click the Save button.

Earthlink

• Step 1 Open an email from us
• Step 2 Click Add Sender
• Step 3 Verify that our contact information is correct
• Step 4 Click “Yes”

Entourage

• Step 1 Open an email from us
• Step 2 Right-click the sender’s email address
• Step 3 Select Add to Address Book in the short-cut menu
• Step 4 Verify the sender’s contact details

Gmail

• Click the Show search options downward-pointing triangle in your Gmail’s main search field.
• Type hello@pocketguard.com (support@pocketguard.com) in the From field
• Click the link “Create filter with this search”
• Check the option “Never send it to Spam”
• Click Create filter

Juno

• Step 1 From the mail screen, click on the Address Book tab
• Step 2 Insert the email address you would like to add
• Step 3 Click Quick Add

Mac Mail

• Step 1 Open an email from us
• Step 2 Right-click the sender’s email address
• Step 3 Click Add to contacts in the short-cut menu
• Step 4 Click Save and Close

Microsoft Outlook Express 6+

• Step 1 Open an email from us
• Step 2 Left-click the sender icon or right-click the sender’s name
• Step 3 Click Add to contact
• Step 4 Click Save and close

Microsoft Outlook 2003

• Step 1 Open an email from us
• Step 2 Select Actions on the toolbar
• Step 3 Select Junk Email from the drop-down menu
• Step 4 Select Add sender to Safe Senders List
• Step 5 Verify that our contact information is correct and click Ok

Microsoft Outlook 2007

• Step 1 Open an email from us
• Step 2 Click Options on the Tools menu
• Step 3 On the Preferences tab, under Email, click Junk E-mail
• Step 4 Select Safe Senders or Safe Recipients tab and click add
• Step 5 Enter the email address of the contact and click Ok

Mozilla Thunderbird

• Step 1 Click the Address book button
• Step 2 Make sure the Personal Address Book is highlighted
• Step 3 Click the New Card button
• Step 4 Under the Contact tab, copy and paste our address and click ok

MSN Hotmail (Classic)

• Step 1 Open an email from us
• Step 2 Click Save Address in the menu bar
• Step 3 Verify that our contact information is correct
• Step 3 Click OK on the next screen

Window Live Hotmail
Adding to the Address Book doesn’t automatically add you to the Safe Sender list; you must mark the sender as Safe.

• Step 1 Open an email from us
• Step 2 Click on the Mark as Safe link

Yahoo! Mail

• Step 1 Open an email from us
• Step 2 Select the Add to Address Book link.
• Step 3 Enter the email address of the contact and click on Save Contact.

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