How do I contact support?

We are excited to introduce our new AI support agent - Quantra. It is trained based on our Help Center and designed to assist you with basic questions. To find Quantra on your mobile app, please follow these steps:

Open the sidebar on your mobile app;
Scroll down and hit Help & Support;
Choose Contact Us.

In the Help & Support, you can also find links to our Reddit community and Help Center for additional resources.

If you prefer to speak with a live person, our dedicated support team is here to help. You can reach us by sending an email to support@pocketguard.com or by following these steps:

Open Sidebar menu;
Scroll down and hit Help & Support;
Select Contact Us;
Hit the “Contact Support” icon in the upper right corner;
Choose the type and subtype of your issue, add a detailed description, and then hit "Submit Issue".

After submitting your issue, please wait for a response from our support team.

Note: To ensure that you will always receive our emails and responses from the support team, it’s highly recommended that you add our email addresses to your address book/safe list. This way, our emails will never end up in your spam folder.

If you didn't get a response from us, please open another ticket and let us know. Our support representative will contact you directly.

How to add our email address to your safe senders' list or address book?

Look under the email service provider you use to see how.

AOL 8.0+

Step 1 Open an email from us
Step 2 Click Add Address icon
Step 3 Verify the sender’s contact information

AOL Webmail

Step 1 Click on the Addresses tab in the upper right corner of the Mailbox window.
Step 2 Click on the New drop-down menu and select New Contact.
Step 3 Type the email address of the new contact in the Screen Name field and click the Save button.

Earthlink

Step 1 Open an email from us
Step 2 Click Add Sender
Step 3 Verify that our contact information is correct
Step 4 Click “Yes”

Entourage

Step 1 Open an email from us
Step 2 Right-click the sender’s email address
Step 3 Select Add to Address Book in the short-cut menu
Step 4 Verify the sender’s contact details

Gmail

Click the Show search options downward-pointing triangle in your Gmail’s main search field.
Type hello@pocketguard.com (support@pocketguard.com) in the From field
Click the link “Create filter with this search”
Check the option “Never send it to Spam”
Click Create filter

Juno

Step 1 From the mail screen, click on the Address Book tab
Step 2 Insert the email address you would like to add
Step 3 Click Quick Add

Mac Mail

Step 1 Open an email from us
Step 2 Right-click the sender’s email address
Step 3 Click Add to contacts in the short-cut menu
Step 4 Click Save and Close

Microsoft Outlook Express 6+

Step 1 Open an email from us
Step 2 Left-click the sender icon or right-click the sender’s name
Step 3 Click Add to contact
Step 4 Click Save and close

Microsoft Outlook 2003

Step 1 Open an email from us
Step 2 Select Actions on the toolbar
Step 3 Select Junk Email from the drop-down menu
Step 4 Select Add sender to Safe Senders List
Step 5 Verify that our contact information is correct and click Ok

Microsoft Outlook 2007

Step 1 Open an email from us
Step 2 Click Options on the Tools menu
Step 3 On the Preferences tab, under Email, click Junk E-mail
Step 4 Select Safe Senders or Safe Recipients tab and click add
Step 5 Enter the email address of the contact and click Ok

Mozilla Thunderbird

Step 1 Click the Address book button
Step 2 Make sure the Personal Address Book is highlighted
Step 3 Click the New Card button
Step 4 Under the Contact tab, copy and paste our address and click ok

MSN Hotmail (Classic)

Step 1 Open an email from us
Step 2 Click Save Address in the menu bar
Step 3 Verify that our contact information is correct
Step 3 Click OK on the next screen

Window Live Hotmail

Adding to the Address Book doesn’t automatically add you to the Safe Sender list; you must mark the sender as Safe.

Step 1 Open an email from us
Step 2 Click on the Mark as Safe link

Yahoo! Mail

Step 1 Open an email from us
Step 2 Select the Add to Address Book link.
Step 3 Enter the email address of the contact and click on Save Contact.

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How do I contact support?