My transactions are showing up under the wrong merchant or category

It's frustrating! But PocketGuard learns from its own mistakes and you can make it smarter if just correct the transaction manually.

Wrong merchant:

PocketGuard pulls your transactions from your financial institutions automatically. As we pull in the transactions, we interpret the abbreviated and sometimes cryptic original name and try to convert that to something more intelligent. Sometimes the original name gets translated incorrectly. For example, Moe's Southwest Grill (they make burritos) may come through as a charge from Southwest Airlines (they fly you across the country and serve peanuts, not burritos). So if you happen to see a weird transaction show up in PocketGuard, don't worry, it's probably just a burrito trying to pretend it's an airline.

To see the original transaction name, just tap on the transaction - you'll see the original name above the "Note" option:

You can change the merchant manually and this shows us the right way to name such transactions in the future.

You can change the transaction's merchant name by doing the following:

1. Choose a transaction;
2. Hit the ••• button in the upper right corner;
3. Rename the merchant;
4. Choose whether to apply the change to this transaction only or to all transactions from this merchant. There is no option to undo this action, so please think carefully before applying.

Wrong Category:

Here in PocketGuard, a merchant is a king. A category is determined by it as well as many other things in the app. So, the main reason for an incorrect category is an incorrect merchant. 

Please note that merchants go to certain categories automatically, even though you use them for other purposes. Like, PayPal. It always goes to Shopping, but if you tend to use it for business only, feel free to change its category to Business Services.

If the merchant is fine, you should do the following:

1. Go to Transactions tab;
2. Choose a transaction you'd like to edit;
3. Select its category;
4. Choose the correct one from the list;
5. Choose whether to apply the change to this transaction only or to all transactions from this merchant. There is no option to undo this action, so please think carefully before applying.

If the category or merchant were detected incorrectly for most of your transactions, please email us at support@pocketguard.com and provide examples and screenshots in order for us to fix the problem as soon as possible.