Why does my bank require authentication every refresh?

Some financial institutions don't play nice with third-party services like PocketGuard and require their customers to complete multi-factor authentication more often.

In order for PocketGuard to pull the most recent data for your accounts at such institutions, from time to time, you may need to manually complete the multi-factor authentication as there is no option to bypass it on our end. This is simply a fallout of stricter authentication norms that provides better security at the expense of user experience.

Please, follow these steps to complete authentication:

1. Go to Accounts;
2. Hit Details;
3. You'll see a "reconnect" pop-up;
4. Snap on the "Let’s go" button;
5. Answer the multi-factor authentication (MFA) challenge correctly.

The most common examples of such institutions are: 

• American Express Credit Card
• Bank of Montreal
• CIBC Canada
• Fidelity Investments
• FirstBank of Colorado
• First Premier Bankcard
• Huntington Bank
• Marcus by Goldman Sachs
• MidFirst Bank
• Navy Federal Credit Union
• People's United Bank
• Royal Bank of Canada
• Servus Credit Union
• Simplii Financial
• Social Finance(SoFi)
• TD Canada Trust
• Wealthfront Inc.

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