PocketGuard updates your accounts once a day. It is normally an overnight update.
Please keep in mind that our ability to collect your transaction information is sometimes limited by your bank. Not all banks will post pending transactions for us to see until they have cleared, and others actually limit our access to once a day or less.
If you are experiencing any delayed transaction updates please do the following:
- Go to Settings;
- Click "Manage Bank Accounts";
- Tap the Account;
- Scroll down and click “Refresh account”.
If the refresh does not help, it is most likely an issue on your bank's end. Please allow up to 24 hours and if the issue persists email us at firstname.lastname@example.org.