Although this issue may be caused by any number of reasons, the most common cases are found below.
“End-user action required at the third-party site”
This error message means that you need to login to your account directly at the institution’s website and follow the instructions given. Typically, this message means that there is an unexpected notice for you to acknowledge on the website. A common example of this would be having to accept new terms or conditions or to participate in a program like e-statements.
*Sometimes you will have to change your account language to English to solve the issue.
“Whoops! The credentials you entered seem to be incorrect. Please try again”
First, please verify your credentials. Once you have done that, try to log in to your financial institution account through their website. When login is successful simply copy and paste your credentials to connect your account to PocketGuard here: https://secure.pocketguard.com/app/connect
“Incorrect answer to multi-factor authentication (MFA) challenge question"
It looks like your account didn't connect due to incorrect answer to multi-factor authentication (MFA). Banks usually require that for security reasons. The example of the MFA might be a security question, SMS verification code etc.
Please make sure that your credentials for this bank account are correct by signing in to the account on the site of your bank. After that please click the "Let's go" button and try to connect the account in the PocketGuard app again. Please make sure your answer to the MFA is correct.
“The characters PIPE \"|\" and TILDE \"~\" and LESS_THAN \"<\" are not supported in login credentials. Please update your login details and try again”
Please login to your account directly at the institution's website and change your password to remove the unsupported character. Then retry the failed operation with the new password.
Other error messages:
If you have any other error messages (e.g. "Aggregation error") when trying to connect or update your account, please wait a few hours and try again. If the issue persists, please contact us at email@example.com.